Wan Optimization Support

Technical => Troubleshooting => : olivierolejniczak November 10, 2017, 11:32:33 AM

: Support
: olivierolejniczak November 10, 2017, 11:32:33 AM

 I just received a WANOS300 and WANOS100. I am stuck deploying them and need urgent help!
How do I contact the support team quickly?

: Re: Support
: ahenning November 10, 2017, 12:02:49 PM

Hi Olivier,

Your support requests have been received, please kindly give us a few minutes to process them.

: Re: Support
: ahenning November 10, 2017, 12:09:43 PM

All support questions answered. Please provide the supporting info as soon as possible to ensure a quick resolution.

: Re: Support
: ahenning November 10, 2017, 12:17:09 PM

More info on what Bypass (Fail-to-wire) is and how it works:
http://wanos.co/docs/docs/knowledgebase/bypass-fail-to-wire/

: Re: Support
: ahenning November 10, 2017, 12:20:29 PM

More info on serial console can be found at:
http://wanos.co/docs/docs/wanos-admin-guide/optional-configuration/configure-serial-console/